Terms of service

erms of Service

International Caviar House DWC-LLC

Effective Date: May 19, 2026
Last Updated: May 19, 2026

Welcome to International Caviar House DWC-LLC (“Company,” “we,” “us,” or “our”). These General Terms of Service (“Terms”) govern your access to and use of our website, products, services, communications, and any purchases or business transactions made through or with International Caviar House DWC-LLC.

By accessing our website, contacting us, placing an order, requesting information, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Company Information

International Caviar House DWC-LLC is a company incorporated in Dubai Aviation City Free Zone, Dubai World Central (DWC), Dubai, United Arab Emirates.

Company Name: International Caviar House DWC-LLC
Registered Address: Office 123, Dubai South, Dubai World Central (DWC), Dubai Aviation City Free Zone, Dubai, UAE
Phone: +971 56 421 2079

2. Scope of These Terms

These Terms apply to all visitors, customers, business partners, distributors, suppliers, and other users who access our website, purchase our products, or engage with our services.

Our business includes the sale and distribution of caviar and related premium food products. Specific orders, wholesale agreements, supply contracts, delivery arrangements, or other business transactions may be governed by additional written terms. In the event of any conflict between these Terms and a specific written agreement, the terms of the specific written agreement shall prevail.

3. Eligibility

By using our website or services, you confirm that you are legally capable of entering into binding agreements under applicable law.

If you are using our services on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

4. Product Information

We make reasonable efforts to ensure that all product descriptions, specifications, availability information, images, pricing, origin details, and other content displayed on our website or provided in communications are accurate and up to date.

However, product information may change without prior notice due to availability, seasonality, supplier updates, regulatory requirements, packaging changes, or logistical circumstances.

Images of products are for illustrative purposes only. Actual packaging, appearance, labeling, size, color, or presentation may vary.

5. Availability of Products

All products are subject to availability. Due to the nature of caviar and premium food products, availability may depend on supply conditions, import regulations, seasonal factors, production cycles, customs clearance, logistics, and storage conditions.

We reserve the right to limit quantities, discontinue products, reject orders, or substitute products where necessary, subject to customer approval where applicable.

6. Orders and Acceptance

Submitting an order, inquiry, purchase request, or quotation request does not constitute acceptance by us.

An order is considered accepted only when we provide written confirmation, issue an invoice, receive payment where required, or otherwise confirm acceptance in writing.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving:

Incorrect pricing or product information;
Product unavailability;
Payment issues;
Suspected fraud or unauthorized transactions;
Delivery restrictions;
Failure to meet minimum order requirements;
Any other reason that may affect our ability to fulfill the order.

7. Pricing and Payment

All prices are provided in the currency stated on the website, quotation, invoice, or order confirmation.

Unless otherwise stated, prices may exclude taxes, delivery fees, handling fees, bank charges, or other applicable costs.

Payment terms will be specified in the relevant invoice, checkout page, quotation, or written agreement. We reserve the right to require full or partial payment in advance.

Late payments may result in delayed delivery, order cancellation, suspension of services, or additional charges where permitted by law.

8. Shipping, Delivery, and Cold Chain Requirements

We currently deliver within the United Arab Emirates only.

Caviar is a temperature-sensitive product and must be handled with care. We make reasonable efforts to ensure that products are packed, stored, and delivered in appropriate conditions.

Delivery times are estimates only and may be affected by traffic, weather, logistics delays, customer availability, or other circumstances beyond our control.

The customer is responsible for providing accurate delivery information and ensuring that someone is available to receive the order at the agreed delivery location and time.

Once the product is delivered, the customer is responsible for proper storage, refrigeration, handling, and consumption in accordance with food safety requirements and product instructions.

9. Import, Export, and Regulatory Compliance

Customers, distributors, and business partners are responsible for complying with all applicable laws and regulations in their jurisdiction, including but not limited to food safety regulations, customs requirements, labeling requirements, permits, sanctions, and product restrictions.

Certain products, including caviar, may be subject to specific regulatory controls, certification requirements, customs documentation, health certificates, or trade restrictions.

We may refuse or cancel any transaction if we believe it may violate applicable laws, trade restrictions, sanctions, customs rules, or regulatory requirements.

10. Storage and Handling After Delivery

Once products are delivered or collected, the customer is responsible for proper storage, handling, refrigeration, preparation, and consumption in accordance with product instructions, food safety standards, and applicable law.

International Caviar House DWC-LLC is not responsible for product deterioration, quality issues, spoilage, or damage caused by improper handling, delayed collection, incorrect storage, broken cold chain after delivery, or misuse of the product.

11. Returns, Refunds, and Claims

Due to the perishable nature of caviar, returns are generally not accepted unless required by applicable law or expressly approved by International Caviar House DWC-LLC.

Refunds may be considered only after inspection of the product and review of the relevant order details. Customers must provide supporting evidence, including photographs, order information, delivery details, and any other information reasonably requested by us.

We reserve the right to reject refund requests where the product has been improperly stored, mishandled, opened, consumed, delayed after delivery, exposed to unsuitable temperatures, or otherwise affected by circumstances beyond our control.

If a refund request is approved, we may offer a replacement, store credit, or refund at our discretion.

12. Food Safety and Allergen Notice

Our products may include fish, roe, seafood, or other ingredients that may cause allergic reactions in some individuals.

Customers are responsible for reviewing product labels, ingredient information, allergen notices, expiry dates, storage instructions, and handling instructions before consumption.

We do not provide medical, dietary, or health advice. Any information provided about our products is for general informational purposes only.

13. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website in any way that violates applicable law;
Attempt to gain unauthorized access to our systems;
Interfere with the website’s operation or security;
Upload or transmit viruses, malware, or harmful code;
Copy, scrape, reproduce, or misuse website content without permission;
Use our website for fraudulent, misleading, or unlawful activity.

We reserve the right to restrict, suspend, or terminate access to our website at any time without notice.

14. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, trademarks, product descriptions, design elements, documents, photographs, and other materials, is owned by or licensed to International Caviar House DWC-LLC unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any content without our prior written consent.

Use of our name, logo, trademarks, or branding without permission is strictly prohibited.

15. Third-Party Links and Services

Our website or communications may contain links to third-party websites, payment providers, logistics providers, social media platforms, or other external services.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services. Accessing third-party links is at your own risk.

16. Privacy

Your use of our website and services may involve the collection and processing of personal information.

Our handling of personal information is governed by our Privacy Policy, which explains how we collect, use, store, and protect personal data.

By using our website or services, you acknowledge that you have read and understood our Privacy Policy.

17. Disclaimer of Warranties

Our website, services, content, and products are provided on an “as available” basis, except as expressly stated in writing.

To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted website access, or error-free operation.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, International Caviar House DWC-LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, reputational harm, or business interruption.

Our total liability for any claim arising out of or related to these Terms, our website, products, or services shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim, unless otherwise required by applicable law.

19. Force Majeure

We shall not be liable for any delay, failure, loss, or damage caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, disease outbreaks, transport disruptions, supplier failures, governmental actions, import or export restrictions, war, civil unrest, cyber incidents, power failures, or other force majeure events.

20. Indemnification

You agree to indemnify and hold harmless International Caviar House DWC-LLC, its directors, officers, employees, agents, suppliers, partners, and affiliates from and against any claims, losses, liabilities, damages, costs, or expenses arising from:

Your use of our website or services;
Your breach of these Terms;
Your violation of applicable law;
Your misuse, resale, storage, handling, or distribution of products;
Any inaccurate information provided by you;
Any third-party claim related to your actions or omissions.

21. Termination

We may suspend or terminate your access to our website, services, or business relationship with us at any time if we believe that you have violated these Terms, applicable law, payment obligations, regulatory requirements, or any written agreement with us.

Termination does not affect any rights, obligations, or liabilities that arose before the date of termination.

22. Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on our website with an updated “Last Updated” date.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the applicable laws and regulations of Dubai, unless otherwise agreed in writing.

Any disputes arising from or related to these Terms, our website, products, or services shall be subject to the jurisdiction of the competent courts or dispute resolution bodies in Dubai, United Arab Emirates, unless otherwise required by applicable law or agreed in writing.

24. Contact Us

If you have any questions about these Terms, our products, orders, refunds, or services, please contact us at:

International Caviar House DWC-LLC
Office 123, Dubai South
Dubai World Central (DWC)
Dubai Aviation City Free Zone
Dubai, UAE

Phone: +971 56 421 2079

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